Natural Language Processing Intern

Natural Language Processing Intern, June 2022 - September 2024

Yellow AI, New Delhi, India

Description:

During my time at Yellow AI, I worked on developing methods to extract and categorize the intent of customer support queries from unlabelled data. This was to be used in reducing customer onboarding times, and to help with the design of what areas a new chatbot should be proficient in performing for that customer.

I used unsupervised learning techniques to cluster the data, using early text embeddings to embed the messages beforehand as they spanned multiple languages.

The team at Yellow AI projected that an optimal solution to this problem would have a massive impact on reducing customer onboarding times and manual labour. This project was taken over at the end of my term.